These Terms and Conditions apply to all bookings and services provided by Man And A Van Greenwich (“we”, “us”, “our”) and set out the basis on which our transport, loading, unloading, and related moving services are supplied. By placing a booking, confirming a quotation, or allowing our team to begin work, you (“the customer”, “you”, “your”) agree to be bound by these terms. These terms are intended to be clear, fair, and consistent with applicable UK law. They apply whether the service is for a home move, office move, item delivery, furniture transport, or a similar man and a van arrangement.

Nothing in these terms affects your statutory rights as a consumer under UK law. If any term is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. We reserve the right to update these terms from time to time, and the version in force at the time of booking will apply to your service unless otherwise agreed in writing.

In these terms, references to “service” include any labour, vehicle provision, driver assistance, loading and unloading support, waiting time, item handling, and related services agreed in the booking. References to “goods” or “items” mean the possessions, materials, waste, or property you ask us to move or handle. Please read the following sections carefully before making a booking with our Greenwich van service or any similar service provided by us.

1. Booking Process

A booking is only confirmed when we have accepted your request and sent a written confirmation, which may be by email, message, or another recorded method. Quotations are normally based on the information you provide at the time of enquiry, including collection and delivery points, access conditions, number and size of items, stairs, parking, and any special handling requirements. If the details change before the service begins, we may revise the quotation or the scope of the work.

You are responsible for providing accurate, complete, and truthful information. This includes the full addresses, preferred dates and times, estimated item quantities, any fragile or heavy items, and any restrictions affecting access or parking. If access is limited, if there are many flights of stairs, if there is no lift, or if items require dismantling or reassembly, you must tell us in advance. Failure to provide correct details may lead to delays, extra charges, or refusal to continue where it is unsafe or impractical to do so.

2. Service Delivery and Customer Responsibilities

You must ensure that someone authorised by you is present at both collection and delivery points, unless we agree otherwise. You should make sure all items are packed securely and are ready for transport at the agreed time. We may assist with lifting, carrying, loading, and unloading where included in the booking, but packaging, safeguarding loose parts, and removing personal valuables remain your responsibility unless we specifically agree to pack items on your behalf.

You must obtain any permissions needed for parking, building access, use of service lifts, or entry to restricted premises. We are not responsible for delays caused by parking penalties, access refusal, building rules, or the absence of suitable loading space where this was not disclosed beforehand. Where necessary, we may park in the nearest lawful and safe location available at the time, and any additional distance, waiting time, or handling effort may be charged accordingly.

We will aim to arrive within the estimated time window, but all arrival times are approximate unless expressly stated as guaranteed in writing. Delays may occur due to traffic, weather, road closures, accidents, or events outside our reasonable control. In such cases, we will take reasonable steps to keep you informed and to complete the work as soon as practicable. A UK removal service is naturally dependent on road and site conditions, and some flexibility may be required.

Unless otherwise agreed, the service is provided on a one-off basis for the specific booking confirmed. Any additional work requested on the day, including extra stops, waiting, additional lifting, dismantling, assembly, or disposal, may be subject to further charges. We may decline tasks that are unsafe, illegal, beyond the agreed scope, or not reasonably possible within the available time.

3. Payments

All prices are quoted in pounds sterling unless stated otherwise. Quotations may be based on an hourly rate, fixed fee, minimum charge, or a combination of these depending on the service required. Unless expressly confirmed, quotes are exclusive of unexpected extras such as additional labour, congestion, parking charges, tolls, storage, disposal fees, or specialist handling costs. If the scope changes, we may amend the price to reflect the actual work carried out.

Payment is normally due on completion of the service, unless we agree a different payment arrangement in advance. We may require a deposit or advance payment for certain bookings, especially where the job is long distance, time-sensitive, large, or involves third-party costs. If a deposit is taken, it may be non-refundable in accordance with the cancellation section below. We accept the payment methods notified at the time of booking and may refuse cashless or card payments if technical issues prevent processing at the time.

You must pay all invoices promptly and in full. If payment is not received when due, we reserve the right to charge interest and recovery costs to the extent permitted by law, and to suspend future services until outstanding balances are cleared. If a payment is disputed, you must notify us promptly with clear reasons. Undisputed amounts remain payable on the original due date. Any agreed discount or promotion applies only to the specific booking and cannot be transferred or applied retrospectively.

4. Cancellations, Rescheduling, and No-Shows

If you wish to cancel or rearrange your booking, you should notify us as soon as possible. Cancellations made with sufficient notice may be eligible for a full or partial refund depending on the timing, any costs already incurred, and whether we were able to reallocate the slot. Where a deposit has been taken, the amount retained will reflect reasonable administration, vehicle allocation, lost opportunity, and any third-party charges already committed.

If you cancel at short notice, fail to provide access, are not present at the agreed time, or are otherwise unable to proceed, we may charge a cancellation fee or the full call-out amount where lawful and reasonable. This is because the vehicle, staff, and time have been reserved for your booking. If we arrive and cannot complete the service due to circumstances within your control, the booking may be treated as a failed attendance and charged accordingly.

You may request a rescheduled date subject to availability. Rescheduling may be treated as a cancellation and rebooking if the change is made close to the service date or if the original slot cannot be reused. Where weather, road closures, unsafe access, or other external factors prevent completion, we will seek a fair solution, which may include postponement, partial completion, or a revised arrangement.

5. Liability and Damage

We will exercise reasonable care and skill in providing our services. However, because moving work involves lifting, transport, and variable access conditions, some risk is inherent. We are not responsible for damage caused by items that are inadequately packed, already defective, fragile without prior notice, or unsuitable for standard transport. You should ensure that all fragile, valuable, or easily damaged items are properly protected and identified before the service begins.

Our liability for loss or damage caused by our negligence is limited to the direct loss suffered and will not include indirect or consequential loss, loss of profit, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If damage occurs, you must notify us as soon as reasonably possible and provide evidence and details to allow investigation.

We are not liable for pre-existing defects, normal wear and tear, or damage arising from unavoidable movement during transport where items were not packed or secured appropriately. Likewise, we are not responsible for damage to floors, walls, stairways, doors, or fixtures where access is tight, surfaces are weak, or the customer has requested movement through a route that involves inherent risk and has been warned of that risk. Where we agree to dismantle or reassemble furniture, we will do so with reasonable care, but we are not responsible for structural weakness or manufacturer defects.

6. Waste Regulations and Prohibited Items

If our service includes the removal, transport, or disposal of waste, you must ensure the waste is described accurately and lawfully. Under UK waste regulations, waste transfer must be handled responsibly, and we may require information about the nature of the waste before accepting it. We may refuse any load that contains hazardous materials, electrical waste, chemicals, asbestos, clinical waste, gas cylinders, oils, wet paint, batteries, or any item that we reasonably believe cannot be lawfully transported or disposed of under our licence and procedures.

You are responsible for declaring whether items are waste, reusable goods, or mixed materials. Misdescribing waste can lead to breaches of environmental rules and may result in refusal of service, extra charges, or reporting to the relevant authority where required by law. Where applicable, we may issue records or transfer details in accordance with our legal obligations. The customer must not place prohibited items in the vehicle without our prior approval.

We reserve the right to refuse any item that is unsafe, contaminated, leaking, odorous, infested, or otherwise unsuitable for transport. If we accept waste for removal, you agree that it is legally yours to dispose of or transfer and that you have authority to instruct us to handle it. Any charges relating to lawful disposal, sorting, or handling of waste will be payable by you unless included in the original quotation. A compliant man and van removal arrangement must always respect environmental and transport requirements.

7. Delays, Force Majeure, and Vehicle Issues

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including severe weather, road traffic incidents, strikes, fire, flood, pandemics, government action, mechanical breakdown, or supply interruptions. If such an event occurs, we will act reasonably to minimise disruption and may offer a revised time, an alternative vehicle, or a rescheduled booking where feasible.

In the event of vehicle breakdown or operational disruption, we may send a replacement vehicle, substitute team member, or complete the job in stages if that is commercially and practically reasonable. Where no suitable alternative is available, our liability will be limited to refunding any payment for the part of the service not performed, except where the law requires otherwise. We shall not be responsible for losses caused by delays outside our control.

8. Customer Property, Ownership, and Authority

You confirm that you have the right to move, transport, store, dispose of, or instruct us regarding all items presented to us. We are entitled to rely on your instructions and will not independently verify ownership unless we have reason to suspect a dispute or illegality. You must not ask us to move stolen, unlawfully possessed, or restricted items. If we reasonably suspect that an item is illegal or not owned by you, we may refuse to handle it and may notify the authorities if required.

Any items left in our vehicle, held temporarily, or returned to you later due to delivery complications remain your responsibility once re-delivered. If you fail to collect items, respond to delivery arrangements, or provide correct instructions, we may store, return, or otherwise deal with the goods in a reasonable way at your cost, subject to legal requirements. We do not accept responsibility for items handed over without adequate identification or instructions.

All intellectual property, branding, and site materials belonging to us remain our property and may not be copied, reproduced, or used without permission. This term does not affect your rights in your own goods, only our rights in our business materials and operational documentation. We may make internal records, photographs, or notes for operational, safety, proof-of-condition, or compliance reasons.

These terms form the entire agreement between you and us in relation to the service unless we agree otherwise in writing. If we do not immediately enforce a right or remedy, that does not mean we waive it. A waiver must be in writing to be effective. Headings are for convenience only and do not affect interpretation. Variations to these terms are valid only if agreed by an authorised representative of Man And A Van Greenwich.

9. Governing Law and Jurisdiction

These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer, you may also benefit from mandatory rights in your own part of the UK, and nothing in these terms limits those rights. Any dispute that cannot be resolved amicably should be brought before the courts of England and Wales, unless applicable law requires a different forum.

By booking our service, you confirm that you have read, understood, and accepted these Terms and Conditions. They are designed to provide a fair and practical framework for a reliable man and a van service, while allowing for the realities of transport work, access conditions, and customer responsibilities. We recommend that you keep a copy of the version applicable to your booking for your records.