Man and a Van Greenwich Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Greenwich provides removal, transport and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

1.1 Company means the operator trading as Man and a Van Greenwich that provides the services.

1.2 Customer means any individual, business or organisation that books or uses the services.

1.3 Services means any man and van, removal, relocation, collection, delivery, packing, loading, unloading, or related services provided by the Company.

1.4 Goods means the items of property which are the subject of the services.

1.5 Order means a confirmed booking for services agreed between the Company and the Customer.

2. Service Area

2.1 The Company primarily operates in Greenwich and surrounding areas, including local residential and commercial districts. Services may be provided to and from other locations by agreement.

2.2 Any reference to local operating areas is for general guidance only and does not constitute a guarantee of availability. The Company reserves the right to accept or decline work outside its usual service area at its discretion.

3. Booking Process

3.1 All bookings are subject to availability and are only confirmed when the Customer has received explicit confirmation from the Company. Quotations or estimates do not in themselves constitute a confirmed booking.

3.2 When making a booking, the Customer must provide accurate and complete information, including:

a. Collection and delivery addresses, including access details.

b. Dates and times required for the services.

c. A clear description of the Goods, including quantity, approximate weight, and any items requiring special handling.

d. Details of any parking restrictions, stairs, narrow access, lifts, or other relevant access information.

3.3 The Company may amend the quotation or apply additional charges if the information supplied by the Customer is inaccurate, incomplete or changes prior to or on the day of the service.

3.4 The Customer is responsible for arranging any parking permits, loading permissions or access authorisations required at collection or delivery addresses, unless otherwise agreed in writing.

4. Quotations and Prices

4.1 Quotations are based on the information provided by the Customer, including service area, access conditions and volume of Goods. They are valid for the period stated in the quotation or, if no period is stated, for 30 days from the date of issue.

4.2 The Company reserves the right to vary the price if:

a. The Customer requests additional services or changes to the Order.

b. Access is significantly more difficult than advised.

c. There are delays outside the Company’s control, such as waiting for keys or restricted access.

4.3 Unless otherwise stated, prices exclude tolls, congestion or clean air zone charges, parking fees, parking fines due to incorrect information, and any local authority charges. These may be added to the final invoice where applicable.

5. Payments

5.1 The Company may require a deposit or full payment in advance to secure a booking. Any such requirement will be communicated to the Customer during the booking process.

5.2 Payment methods accepted will be communicated by the Company at the time of booking. The Customer must ensure that cleared funds are available in accordance with the agreed payment terms.

5.3 Where payment on completion is agreed, payment is due immediately upon completion of the services, prior to unloading where relevant.

5.4 The Company reserves the right to withhold delivery of Goods or cease services if payment is not made in accordance with these Terms and Conditions.

5.5 If payment is late, the Company may charge interest and reasonable administrative costs associated with recovery of the debt.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as reasonably practicable.

6.2 The following cancellation charges may apply, unless otherwise agreed:

a. More than 72 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or credited at the Company’s discretion.

b. Between 24 and 72 hours before the scheduled start time: up to 50 percent of the quoted price may be charged.

c. Less than 24 hours before the scheduled start time or on arrival: up to 100 percent of the quoted price may be charged.

6.3 If the Customer is not present, is significantly late, or is otherwise unable to allow the Company to start work at the agreed time, this may be treated as a late cancellation and charges may apply.

6.4 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdowns, accidents, illness, or legal restrictions. In such cases, the Company will seek to reschedule the service or refund any sums paid for services not provided, but will not be liable for consequential losses.

7. Customer Responsibilities

7.1 The Customer is responsible for:

a. Properly packing, securing and labelling Goods, unless packing services are specifically included in the Order.

b. Ensuring that all Goods to be moved are ready for collection at the agreed time.

c. Separately identifying any fragile, high-value or delicate items that require special handling.

d. Removing and securing any personal documents, valuables, cash, jewellery, or important items, which should not be included with the Goods.

e. Ensuring adequate access at collection and delivery points, including lifts, stairwells and doorways.

7.2 The Customer warrants that they are the owner of the Goods or have the authority of the owner to book the services.

7.3 The Customer must not request the transport of any prohibited items, including but not limited to:

a. Illegal goods or substances.

b. Explosives, firearms, ammunition, or weapons.

c. Hazardous materials, flammable liquids, gas bottles, or chemicals.

d. Live animals or perishable food items, unless expressly agreed in writing.

8. Company Responsibilities

8.1 The Company will exercise reasonable skill and care in providing the services and will carry out the work with appropriate vehicles, equipment and personnel.

8.2 The Company will use reasonable efforts to adhere to agreed times, but time shall not be of the essence unless expressly agreed in writing. Delays may occur due to traffic, access issues, or other factors beyond the Company’s control.

8.3 The Company reserves the right to refuse to move any item that, in its reasonable opinion, may create a risk to health and safety, cause damage to property or vehicles, or is otherwise unsuitable for transport.

9. Liability and Limitations

9.1 The Company’s liability for loss of or damage to Goods arising from negligence or breach of contract shall be limited to a reasonable and proportionate amount, having regard to the nature and value of the Goods and the fee paid for the services.

9.2 The Company shall not be liable for:

a. Loss or damage arising from faulty or inadequate packing by the Customer.

b. Normal wear and tear, scratching, scuffing or minor cosmetic damage that may reasonably occur during handling and transit.

c. Loss of or damage to items of sentimental, special or exceptional value, antiques, works of art, collections, or valuables, unless specifically declared and accepted by the Company in writing.

d. Any loss or damage where Goods are moved against the advice of the Company due to their condition or access constraints.

9.3 The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of revenue, loss of opportunity, or loss of enjoyment, arising out of or in connection with the services.

9.4 The Customer must inspect the Goods and premises at the end of the service and notify the Company immediately of any apparent loss or damage. Any claim for loss or damage must be submitted to the Company in writing within a reasonable period after completion of the services, providing full details and supporting evidence.

9.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by law.

10. Delays and Waiting Time

10.1 If the services are delayed or extended due to circumstances beyond the Company’s control, including but not limited to waiting for keys, delays caused by third parties, or access issues at the property, additional waiting or overtime charges may apply.

10.2 Any such charges will be based on the Company’s standard hourly or waiting rates applicable at the time of the service.

11. Parking, Access and Local Restrictions

11.1 The Customer is responsible for ensuring suitable parking and access for the Company’s vehicles at both collection and delivery addresses. This includes arranging permits or temporary dispensations where required by local authorities.

11.2 If suitable parking is not available, the Company may need to park at a distance, which can affect loading and unloading times and may lead to additional charges.

11.3 The Customer will be liable for any parking fines or penalties incurred by the Company’s vehicles where such fines arise as a direct result of incorrect or incomplete information supplied by the Customer, or a failure to arrange appropriate parking permissions.

12. Waste and Disposal Regulations

12.1 The Company is not a general waste disposal contractor and will only remove unwanted items or waste where this has been expressly agreed in advance as part of the services.

12.2 Any removal and disposal of items must comply with applicable waste management and environmental regulations. The Company will not remove hazardous, prohibited, or controlled waste.

12.3 Where disposal services are agreed, the Customer confirms that they have the right to dispose of the items and that such disposal will not breach any legal or contractual obligations.

12.4 Additional charges may apply for disposal services, depending on the type and volume of items and any associated fees at authorised facilities.

13. Insurance

13.1 The Company maintains appropriate insurance cover in connection with the services it provides. Specific details may be supplied on request.

13.2 The Customer is strongly advised to arrange their own insurance cover for Goods of significant value, as the Company’s liability is limited as set out in these Terms and Conditions.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

14.2 The Company will make reasonable efforts to resolve complaints promptly and fairly. The Customer may be asked to provide photographs, documentation, or other evidence in support of any claim.

15. Data Protection and Privacy

15.1 The Company will process personal data provided by the Customer in accordance with applicable data protection laws.

15.2 Personal information is used for the purposes of managing bookings, providing services, processing payments, and, where applicable, for legitimate business administration. The Company will take reasonable steps to protect personal data from unauthorised access or misuse.

16. Subcontracting

16.1 The Company reserves the right to use subcontractors or agents to perform all or part of the services. Any such subcontractors shall operate under terms consistent with these Terms and Conditions.

16.2 The Company remains responsible for the proper performance of the services where subcontractors are engaged.

17. Force Majeure

17.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to severe weather, road closures, accidents, strikes, epidemics, or acts of government.

17.2 In such circumstances, the Company may suspend the services for the duration of the event or agree with the Customer on an alternative date or arrangement for completion of the services.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. General Provisions

19.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

19.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

19.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Order.

By placing a booking with Man and a Van Greenwich, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.